Shipping policy

Effective Date: June 3rd, 2026
Business Name: grmntgrdn
Website: www.grmntgrdn.com
Contact Email: gwinethgilkey@grmntgrdn.com

Shipping Policy Overview

At grmntgrdn, we strive to process, package, and ship all orders as efficiently and accurately as possible. This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery expectations, carrier responsibilities, lost or delayed shipments, address accuracy, international shipping, and customer obligations.

By placing an order with grmntgrdn, customers acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing Times

All orders are subject to processing before shipment. Processing times may vary depending on:

  • Product availability

  • Order volume

  • Payment verification

  • Seasonal demand

  • Holidays

  • Carrier operating conditions

  • Custom or personalized order requirements

Unless otherwise stated on the product page or during checkout, standard processing times are approximately:

  • Domestic Orders: 1-3 days

  • International Orders: N/A*

  • Custom/Personalized Orders: 3-5 days

Processing time refers to the period required to prepare an order for shipment and does not include transit or delivery time.

Orders are generally processed during normal business days only, excluding weekends and holidays.

*Isn't applicable because we do not currently ship internationally.

Shipping Time Estimates

Estimated shipping times provided at checkout are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • High shipping volume

  • Natural disasters

  • Service interruptions

  • Incorrect shipping information

  • Local delivery conditions

We are not responsible for shipping delays once a package has been transferred to the carrier.

Typical estimated transit times:

Domestic Shipping

  • Standard Shipping: 4-7 days

  • Expedited Shipping: 3-5 days

  • Priority Shipping: 2-4 days

International Shipping

  • Standard International: N/A*

  • Express International: N/A*

Transit times begin after order processing has been completed.

*Isn't applicable because we do not currently ship internationally.

Shipping Carriers

We may ship orders using one or more third-party shipping providers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Regional carriers

  • Freight carriers

Carrier selection is determined at our discretion unless a specific shipping method is selected and paid for during checkout.

Shipping Rates

Shipping rates are calculated based on factors including:

  • Package weight

  • Dimensions

  • Destination

  • Shipping speed selected

  • Carrier pricing

  • Fuel surcharges

  • Insurance requirements

Shipping costs are displayed during checkout before payment is completed.

Shipping fees are non-refundable once a shipment has been processed or dispatched.

Address Accuracy

Customers are solely responsible for providing complete and accurate shipping information at checkout.

Please verify:

  • Full recipient name

  • Street address

  • Apartment or suite numbers

  • ZIP/postal code

  • Country selection

  • Contact information

We are not responsible for orders shipped to incorrectly entered addresses.

If a customer notices an address error after placing an order, they must contact us immediately at gwinethgilkey@grmntgrdn.com. While we may attempt to update the address, we cannot guarantee modifications can be made once order processing has begun.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Undeliverable or Returned Packages

Packages returned to us due to:

  • Incorrect addresses

  • Failed delivery attempts

  • Refused deliveries

  • Unclaimed packages

  • Customs rejection

  • Carrier inability to deliver

may be subject to:

  • Additional reshipping fees

  • Delayed delivery timelines

  • Order cancellation at our discretion

Original shipping charges are non-refundable.

If a returned package is abandoned or cannot be reshipped, no refund or credit will be issued.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery passes to the carrier and customer to the extent permitted by law.

grmntgrdn is not liable for:

  • Lost packages

  • Stolen packages

  • Delivery to the wrong address provided by the customer

  • Packages marked as “Delivered” by the carrier

  • Mail theft

  • Delayed tracking updates

If tracking indicates a package was delivered but the customer cannot locate it, customers should:

  1. Verify the shipping address

  2. Check with household members or neighbors

  3. Contact the carrier directly

  4. Check around the delivery location

  5. File a claim with the carrier if applicable

We may assist customers with carrier claims at our discretion, but we do not guarantee reimbursement, replacement, or refund.

Delayed Shipments

Shipping delays occasionally occur due to circumstances outside our control, including:

  • Weather events

  • Carrier service interruptions

  • Customs inspections

  • Supply chain disruptions

  • Peak holiday demand

  • Labor shortages

  • Natural disasters

Delivery dates are estimates only and are not guaranteed unless explicitly stated otherwise.

We are not responsible for consequential damages, losses, or expenses caused by shipping delays.

International Shipping

We proudly ship to select international destinations where available.

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT charges

  • Brokerage fees

  • Country-specific import regulations

  • Additional customs clearance costs

These charges are not included unless explicitly stated during checkout.

International shipments may experience additional delays due to customs processing, which is beyond our control.

Customers are responsible for ensuring imported products comply with local laws and regulations in their country.

Customs, Duties & Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT/GST taxes

  • Brokerage charges

These fees are determined by the destination country and are the sole responsibility of the customer.

Failure to pay customs charges may result in:

  • Delayed delivery

  • Returned shipments

  • Package abandonment

  • Customs destruction of goods

No refunds will be issued for refused international shipments or unpaid customs fees.

Pre-Orders & Backordered Items

Products marked as:

  • Pre-order

  • Made-to-order

  • Backordered

  • Limited release

may require extended processing and fulfillment times.

Estimated shipping dates for these items are approximate and subject to change without notice.

If an order contains both in-stock and pre-order items, we reserve the right to:

  • Ship items separately

  • Hold the order until all items become available

  • Adjust fulfillment timelines as necessary

Partial Shipments

To improve fulfillment efficiency, we may split orders into multiple shipments.

Customers may receive:

  • Separate tracking numbers

  • Multiple delivery dates

  • Packages arriving independently

Additional shipping charges will not be incurred unless otherwise stated.

Tracking Information

Tracking information is typically provided via email once the shipment has been processed and scanned by the carrier.

Please allow up to 24–72 hours for tracking updates to appear.

Tracking notifications may occasionally experience delays due to carrier system updates.

Shipping Restrictions

We reserve the right to:

  • Limit shipping destinations

  • Refuse shipment to certain regions

  • Restrict quantities

  • Cancel orders flagged for fraud prevention

  • Require additional verification before shipment

Orders suspected of fraudulent activity may be delayed, canceled, or denied.

Risk of Loss

All purchases are made pursuant to a shipment contract. This means the risk of loss and title for items pass to the customer upon our delivery of the package to the shipping carrier.

Incorrect or Damaged Items

Customers must inspect orders upon delivery.

If an order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

customers must contact us within 7 days and provide:

  • Order number

  • Clear photographs

  • Packaging photos

  • Description of the issue

Failure to report shipping-related issues within the required timeframe may result in denial of assistance.

Delivery Refusal

Customers who refuse delivery of an order remain responsible for:

  • Original shipping charges

  • Return shipping fees

  • Customs fees (if applicable)

  • Any additional handling expenses

Refused deliveries are not eligible for refunds under our Return & Refund Policy.

Force Majeure

We shall not be held liable for shipping failures or delays caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • War

  • Terrorism

  • Labor disputes

  • Government actions

  • Pandemics

  • Transportation disruptions

  • Carrier outages

Contact Information

For shipping-related questions, please contact:

grmntgrdn
Email: gwinethgilkey@grmntgrdn.com
Phone: ‪(603) 758-4120‬
Website: www.grmntgrdn.com