Refund policy

& Return Policy

Effective Date: June 3rd, 2026
Business Name: grmntgrdn
Website: www.grmntgrdn.com
Contact Email: gwinethgilkey@grmntgrdn.com

Overview

At grmntgrdn, we are committed to providing high-quality products and services. To maintain fairness, consistency, and operational efficiency, all sales made through our website, storefront, social media platforms, invoices, custom orders, direct messages, phone orders, and any other sales channels are considered final sale.

By purchasing from grmntgrdn, the customer acknowledges and agrees to the terms outlined in this Return & Refund Policy.

ALL SALES ARE FINAL

We maintain a strict no refund and no return policy. This means:

  • We do not accept returns of any kind.*

  • We do not offer refunds under any circumstances unless otherwise required by applicable law.*

  • We do not provide exchanges, store credit, replacements, or cancellations once an order has been placed and processed.*

  • Customers are responsible for reviewing all product descriptions, sizing information, customization details, shipping timelines, and purchase information before completing their order.

Once payment has been submitted and an order is confirmed, the transaction is considered binding and non-reversible.

*Unless discussed with, or stated otherwise by, the owner of grmntgrdn.

No Returns

Due to the nature of our products and business operations, we are unable to accept returned merchandise. This policy applies to, but is not limited to:

  • Opened items

  • Unopened items

  • Used products

  • Unused products

  • Sale items

  • Clearance items

  • Promotional items

  • Gifted purchases

  • Limited edition items

  • Pre-orders

  • Custom-made or personalized products

  • Digital products or downloadable items

  • Subscription services

  • Special-order merchandise

Customers may not return products for reasons including, but not limited to:

  • Change of mind

  • Incorrect selection

  • Buyer’s remorse

  • Accidental purchases

  • Preference changes

  • Dissatisfaction with color, texture, size, or style

  • Delayed delivery caused by carriers

  • Failure to read product descriptions

  • Compatibility issues not explicitly guaranteed by us

No Refunds

We do not issue refunds for any completed purchase. Refund requests submitted for any reason will be respectfully declined.

This includes requests related to:

  • Shipping delays

  • Package refusal

  • Incorrect address entry by the customer

  • Failure to track or receive a package

  • Dissatisfaction after use

  • Expectations differing from personal preference

  • Promotional pricing changes after purchase

  • Duplicate orders placed by customer error

  • Unauthorized purchases made by friends, family members, spouses, children, or others using the customer’s device or account

  • Subscription renewals not canceled prior to billing

  • Customs fees, duties, taxes, or import-related charges

  • Lost packages marked as delivered by the carrier

Customers are solely responsible for ensuring all billing, shipping, and order information is accurate before completing checkout.

Order Cancellations

Orders cannot be canceled once they have been submitted. Our fulfillment and processing systems begin preparing orders immediately after purchase, making cancellations impossible.

Any request to cancel an order after payment authorization may be denied at our sole discretion.

Chargebacks & Payment Disputes

By completing a purchase, customers agree not to initiate fraudulent or improper chargebacks through their bank, credit card provider, or payment processor.

If a chargeback is initiated for a legitimate charge in violation of this policy, we reserve the right to:

  • Submit evidence of policy acceptance and order fulfillment to the payment processor

  • Suspend or permanently ban future purchases

  • Refuse future service

  • Pursue recovery of associated fees, costs, and expenses to the fullest extent permitted by law

Acceptance of this policy is considered part of the terms of sale for every transaction.

Damaged, Defective, or Incorrect Items

If a customer receives an item that is materially damaged during transit or receives the wrong item due to an error on our part, the customer must contact us within 72 hours of delivery with:

  • Full name

  • Order number

  • Clear photographs of the item

  • Photographs of the packaging

  • A description of the issue

While refunds and returns are not offered, we may, at our sole discretion, review the situation and determine whether a replacement or alternative resolution is appropriate.

Submission of a claim does not guarantee resolution, replacement, compensation, or store credit.

Shipping Responsibility

Once an order has been transferred to the shipping carrier, ownership and risk of loss pass to the customer to the extent permitted by law.

We are not responsible for:

  • Lost packages

  • Stolen packages

  • Delivery delays

  • Carrier mishandling

  • Weather-related delays

  • Customs delays

  • Incorrect addresses entered by customers

Customers are encouraged to monitor tracking information carefully and contact the carrier directly regarding delivery issues.

Refused or Returned Packages

If a package is refused, unclaimed, abandoned, or returned to us by the shipping carrier for any reason, the order will still remain non-refundable.

Additional shipping fees may apply if reshipment is requested and approved.

Digital Products & Services

All digital sales are final. Because digital products cannot be “returned,” we do not provide refunds, exchanges, or credits for:

  • Downloadable files

  • Online courses

  • Templates

  • Memberships

  • Software access

  • Digital subscriptions

  • E-books

  • Graphics

  • Licensed content

  • Consulting or service deposits

Customers are responsible for reviewing all system requirements and product details before purchase.

Fraud Prevention

We reserve the right to refuse service, cancel orders, restrict transactions, or limit quantities at our discretion if we suspect:

  • Fraudulent activity

  • Abuse of our policies

  • Unauthorized transactions

  • Reseller activity

  • Policy manipulation

  • Threatening or abusive conduct toward staff

Policy Acceptance

By placing an order with [Insert Business Name], the customer confirms that they have:

  • Read this Return & Refund Policy

  • Understood this policy in full

  • Agreed to all terms outlined herein

  • Accepted that all sales are final

Failure to read this policy before purchase does not exempt customers from its application.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot be excluded under applicable consumer protection laws. Where legally required, certain remedies may still apply.

Contact Information

For questions regarding this policy, please contact:

grmntgrdn
Email: gwinethgilkey@grmntgrdn.com
Phone: ‪(603) 758-4120‬
Website: www.grmntgrdn.com